Thank you for shopping with Modern Splash. We work hard to ensure your shopping experience is convenient and efficient. Please take a moment to review our shipping policy to understand how we process your order.
Shipping Fees:
Shipping costs are calculated based on the total weight of your order and your location.please see the chargeable delivery locations and post codes:
| Charge Areas and Post codes | Delivery Charge |
| Post codes: AB/DD/PA/PH and the locations that are above these post codes | £80 excluding VAT 3 to 5 working days |
| Off shores including Wight/Highland/Hayling Island/Scottish and Channel Islands/Republic of Irelands and Northern Ireland/Portsea Island/Mersea Island and Isle of Man. | Please contact us for accurate delivery charge |
| Lands that outside United Kingdom | Please contact us for accurate delivery charge |
Modern Splash offers customers a 3-5 working day delivery service to most of the UK, however, remote areas (including Scotland outside of Glasgow and Edinburgh, offshore islands and northern Ireland) are subject to a delivery charge, please contact us by email at hello@modernsplash.co.uk
Note: Deliveries are only made on weekdays. Deliveries are not usually made on bank holidays, so please allow extra time for your order to arrive at these times, especially during Easter and Christmas. If you require a special delivery service, charges will apply.
Processing Time:
Orders are usually processed and dispatched within 1-2 working days of payment confirmation.
Please note that during peak season or promotional periods, processing times may vary.
How will my order be shipped?
We offer standard delivery for all orders.
Orders will be delivered on parcels or pallets.
Parcels are usually delivered to your door. If no one is available at the specified address to collect the parcel, the parcel delivery driver may leave the parcel with a neighbour, in a safe place or deliver it to a local collection point; whether it is a local warehouse or store.
When the number of items on the order is large, delivery efficiency can be improved by pallet service
Pallets are delivered to an accessible kerbside location on solid ground close to the delivery address.
If you do not wish to receive your items on a standard pallet, then please choose the available VAN delivery service.
VAN delivery services can deliver to your door (such as a hallway or garage)
Expedited shipping options are available for an additional fee. Please contact us at:
Email: hello@modernsplash.co.uk
Delivery time:
Your order will be shipped between the 3rd and 5th business day. Most orders are delivered to your delivery address in as little as 3 business days.
Note: Estimated delivery time will vary depending on your location and quantity delivery method.
Delivery address:
Please ensure that the delivery address provided at checkout is accurate and complete.
We are not responsible if the order is delivered to the wrong address provided by the customer.
Here are some suggestions about your delivery information:
Suggestion 1: Please leave your most effective contact number, more than 70% of orders are not accepted due to leaving invalid or wrong contact numbers.
Suggestion 2: Make sure your address is correct, if you are not at home, please give yourself an option, you can leave a note on your doorstep to tell the delivery driver, where can we leave it? In your back garden or garage/porch/neighbor...etc., this is to ensure that you have a backup option for a successful delivery.
3. We will notify you of the delivery by SMS one day in advance, so your best contact mobile number is a key part of the delivery, the courier will call you 30 to 90 minutes before arrival
4. Some things you need to know about delivery:
A, delivery may be delayed due to road or other conditions, but we will notify you in time.
B, delivery is 8 hours a day, we cannot accurately tell the driver when to arrive at your place.
C. You must sign for your order. If you are not there, please let us know where to leave it or put a note at your front door to inform the courier, but by doing so, the risk of damage or theft will be borne by you.
D. The courier will only help to move your order to your front door or garage/garden. Please communicate with the courier face to face for any special space.
E. Changing your delivery address is not allowed while the driver is on the way to you. We may help you deliver it to another location, but it is usually 5 miles or 15 minutes away from your original delivery address.
Damaged or lost goods:
If your order is damaged or lost during transportation, please contact our customer service team within 3 days of delivery.
We will work with the transport company to resolve the problem promptly and ensure your satisfaction.
To speak with a member of our Customer Service team please call 020 4505 2075. Our lines are open Monday to Friday 10.00am - 4pm.
Alternatively, you may email them at hello@modernsplash.co.uk at any time. We aim to respond to all messages within 1 working day.
Thank you for choosing Modern Splash to purchase bathroom essentials. We appreciate your patronage!